Job Description

Are you passionate about Powersports and the supporting lifestyle? Dahl Consulting is currently partnering with Polaris, a leader in the powersports industry. We work one-on-one with great candidates to help connect them with local employment opportunities. Polaris is hiring a Customer Experience Representative for a contract position! Interested? Get more details below.

• Contract Duration: 6-months
• Worksite Location: Spokane, WA
• Work Schedule:  On-site Tuesday–Thursday | Remote Monday and Friday
• Hours: 8:00am–5:00pm
• Compensation: $16.00-$18.00 per hour, W2

Customer Experience Representative Job Description:
As a Customer Experience Representative, you are responsible for providing exceptional service to our customers via phone, email, and in-person interactions. You will be a part of an elite team of professionals who are dedicated to ensuring the customer’s experience is positive and memorable.

What you’ll do as the Customer Experience Representative:

• Provide timely customer service responses
• Follow customer support guidelines as established by customer experience supervisor
• Answer customer inquiries, diagnoses and resolves customer issues
• Fulfill customer service requests via phone, email, email, chat, or in person
• Establish and maintain effective and cooperative working relationships and excellent customer service
• Handle customer complaints
• Develop and document knowledge into helpful content
• Maintain a sound understanding and adherence to the 509 quality policies
• Must be proficient or able to learn the use of Netsuite ERP system
• Be a knowledge expert with the 509 products and provide product information
• Work closely with other departments including sales, marketing, and product development to ensure customer needs are being met and products are being developed in a customer centric manner

What you’ll bring to the Customer Experience Representative role:

• High School degree or equivalent education 
• 1-3+ years of customer service or related experience
• Excellent communication skills, both written and verbal, including active listening
• Proven initiative and creative approaches to problem solving
• Ability to adapt quickly to new systems and processes
• Experienced with MS Office including Excel, Word, and Outlook
• Strong attention to detail
• Goal oriented
• Ability to work well in a team environment
• Ability to prioritize and manage multiple responsibilities
• Excellent interpersonal and communication skills

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Job Tags

Hourly pay, Contract work, Local area, Remote job, Monday to Friday,

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