Job Description
Oneida Technical Solutions, LLC (OTS) was founded in 2014 and has established itself as a trusted partner capable of providing comprehensive information technology and cybersecurity solutions for highly regulated and secure environments.
Our innovative cyber capabilities and programs have made us a reliable partner for IT modernization projects, enabling us to implement upgrades and accelerate the delivery of new solutions for the Department of Defense and commercial industries using consumer-driven technology.
We are currently bidding on a long-term contract opportunity at Dugway Proving Ground. The WDTC Data Sciences Division (DSD) is responsible for providing information system and IT services to WDTC divisions and Department of Defense customers. DSD's Systems Architecture Branch includes cybersecurity, system administration, network administration, operational support, and software development teams, all of which are part of the DoD Cyber Workforce Framework.
This opportunity is contingent upon successful contract award and negotiation.
As part of this potential contract, we will be providing a Help Desk Lead with the following responsibilities:
- Log all requests for assistance and deficiencies in the government-approved trouble ticketing system, including project and cost details. Complete at least 80% of all change/trouble tickets within the required timelines (low - 48 hours, medium - 8 hours, high - 2 hours).
- Provide status updates for each open ticket upon any change in status, or monthly if no change occurs.
- Notify users of ticket status within 2 hours of creation or change.
- Monitor and update the backlog status at least weekly.
- Close tickets and notify customers immediately upon completion.
- Perform Tier II/III user support for WDTC DREN/SDREN core services.
- Adhere to ITIL processes for service desk duties.
- Support operating systems, servers, and software applications, including troubleshooting, resolving issues, and implementing solutions.
- Patch systems and ensure compliance with all relevant laws, regulations, and standards.
- Manage and distribute software licenses for the TNET.
- Provide routine application patching and upgrade management.
- Act as the focal point for customer contact, including problem resolution, new service requests, and general IT inquiries.
- Perform imaging, system builds, and computer setup tasks.
- Provide user account support, including creating, updating, disabling/deleting, and resetting accounts.
- Identify and recommend system tools to address potential issues.
- Install authorized software packages upon request.
- Evaluate, troubleshoot, and repair Windows and Linux-based servers, workstations, and laptops.
- Perform data recovery from backups and damaged storage devices.
- Write and update scripts to streamline system configuration and software management.
- Track and report on monthly updates of standalone computers.
- Maintain a Windows-based print server for the TNET network printers.
- Operate the Distributed Test Control Center (DTCC) Ditto Operations Centers as needed.
- Assess software applications not on the approved list, following local policies and procedures.
- Properly dispose of all hard drives and external media.
- Provide input and advice to the government on Help Desk procedures and processes, and assist with writing Standard Operating Procedures.
Position requirements include:
Location: Dugway Proving Ground
Clearance Required: Secret
Certification Requirements:
Job Description: We are seeking a highly skilled and experienced Software Developer to join our team at Dugway Proving Ground. The ideal candidate will have a strong background in software development, with a proven ability to create and maintain robust software solutions. This role requires expertise in various programming languages and development environments, along with a solid understanding of security protocols and certifications.
Key Responsibilities:
Required Skills and Experience:
Education and Certifications:
Preferred Qualifications:
Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.
Please be aware - all roles require a 5-panel Hair Follicle Drug test
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